PT_article
Spalte
Typ
Beschreibung
Anmerkungen
Pflicht
factory_article_number
String 30
Unique article number
Consisting of figures and letters, without spaces and special characters; example: JKS300620112
Yes
PT_packaging_type
Code set
Package type
Type of packaging
Type of packaging (plastic, cardboard box, steel, wood)
-
PT_packaging_weight
Decimal 18,3
Weight of the empty package
Weight of the empty package specified in kg
-
Code Listen
Document type
Code
Name
Description
Art
B_
Coloured image
Image (black & white or colour) of a free-standing article (no back- ground)
Picture
S_
Black+white image
Image (black & white or colour) of a free-standing article (no back- ground)
Picture
U_
Undimensioned line drawing
Illustration of an article in a varyingly simplified manner using lines
Picture
V_
Dimensioned line drawing
Illustration of an article in a varyingly simplified manner using lines
Picture
X_
Exploded view drawing
An exploded view drawing (also known as exploded drawing, exploded image) is a way of presenting drawings and graphics that breaks down a complex object into its constituent parts (where relevant presented in perspective form). The individual parts or components of a product are spatially separated from one another and presented as if they have been pulled apart.
A document of the media type exploded view drawing can be assigned once per article.
Picture
MI
Scenario image
Image of an article in an application scenario e.g. bathroom
Picture
DT
Detailed image
View of an article in detail
Picture
KV
KeyVisual
Technical marketing term; describes an image element from advertisements that depicts the promoted article
Picture
LS
Lifestyle
Pictorial representation of a practically structured situation from everyday life
Picture
LO
Logos
Company and product logos
Picture
All other media data that are not of the file type image date are documents by definition. Documents assigned to an article may have a supplementary, informative character or, for example in the case of hazardous goods, may be required in the form of a hazardous goods data sheet. Multiple documents of a document type may be stored for an article.
Supplementary documents may be delivered to the master data server in the standard formats.
Code
Beschreibung
Art
2D
2D plan view
Document
2F
2D frontal view
Document
2S
2D side view
Document
3C
3D data
Document
3B
3D data
Document
3A
3D data for presentation in browser
Document
AN
Animation
Document
DB
Data sheet
Document
GG
Hazardous materials data sheet
Document
IS
Instructions/operating manual
Document
MA
Installation instructions
Document
TI
Technical info
Document
TZ
Technical drawing
Document
VI
Video
Document
WA
Maintenance instructions
Document
PA
Planning instructions
Document
PP
Brochures
Document
ZL
Approval
Document
SB
Circuit diagram
Document
SF
Training slide
Document
PF
Detailed image/view
Document
LE
Construction Products Directive
Document
EL
ErP label
Document
DC
Declaration of conformity
Document
UP
UBA positive list
Document
DOP
Declaration of performance
Document
VP
Product video
Document
VM
Installation video
Document
VT
Tutorial
Document
EP
Single prospect
Document
BS
Fire protection
Document
EX
Explosion protection
Document
AS
Occupational safety
Document
KS
Corrosion protection
Document
CE
CE-conformity declaration
Document
VD
VDS-license
Document
SS
Sound insulation requirements
Document
Usage of images
Code
Description
Image is suitable for printing
web
Image is suitable for web use
Units of measure
Code
Description
CMK
Square centimeter
CMQ
Cubic centimeter
CMT
Centimeter
DMT
Decimeter
DZN
Dozen
GRM
Gram
HLT
Hectoliter
KGM
Kilogram
KTM
Kilometer
LTR
Liter
MMT
Millimeter
MTK
Square meter
MTQ
Cubic meter
MTR
Meter
PCE
Piece
PR
Pair
SET
Set
TNE
Ton
FTK
Square foot
YDK
Square yard
FTQ
Cubic foot
YDQ
Cubic yard
DWT
Pennyweight, UK, USA (1.555174 g)
PTI
Pint (0.568262 dm)
LBR
Pound UK, USA (0,45359237 kg)
FOT
Foot (0,3048 m)
CNT
Cental UK (45,359237 kg)
YRD
Yard (0,9144 m)
Package kind
Code
Description
BB
Coil
BG
Sack
BH
Bunch/bundle
BK
Basket
CF
Crate/Case
CG
Cage
CH
Skeleton box
CT
Cardboard box
PA
Packet
PC
Parcel
PG
Disposable pallet
PK
Package
PN
Euro pallet
PU
Case
RG
Ring
SC
Mixed pallet
HP
Half-pallet
TU
Tube
BTL
Bag
BX
Box
CO
Container
DY
Display
STG
Bar
TRO
Drum
PLA
Plate
CI
Jerrican
GEB
Package
Package type
Code
Description
PL
Plastic
CB
Cardboard box
ST
Steel
WO
Wood
Currency
Code
Description
BAM
Convertible mark
BGN
Bulgarian Lev
CHF
Swiss franc
CZK
Czech koruna
DKK
Danish krone
EUR
Euro
GBP
Pound sterling
GEL
Lari
HRK
Kuna
KZT
Tenge
LTL
Litas
LVL
Lats
NOK
Norwegian krone
PLN
Zloty
RON
Romanian leu
RSD
Serbian dinar
RUB
Russian rouble
SEK
Swedish krona
USD
US Dollar
Reach
Code
Description
true
Article has been tested and is subject to the REACH Regulation
false
Article has been tested and is not subject to the REACH Regulation
no data
There are no REACH information available
Energy related efficiency class
Code
Description
A+++
A+++
A++
A++
A+
A+
B
B
C
C
D
D
E
E
F
F
G
G
Carriage category
Code
Description
0
Maximum total amount (in kg or liter) per transport unit: 0
1
Maximum total amount (in kg or liter) per transport unit: 20
2
Maximum total amount (in kg or liter) per transport unit: 333
3
Maximum total amount (in kg or liter) per transport unit: 1000
4
Maximum total amount (in kg or liter) per transport unit: unlimited
Attribut system
Code
Description
ETIM 5.0
ETIM classification model 5.0
ETIM 6.0
ETIM classification model 6.0
ETIM 7.0
ETIM classification model 7.0
ETIM dyn
ETIM classification model dynamic
ERP 1.0
ErP Heating Label 1.0
ERP 1.15
ErP Heating Label 1.15
ERP 2.0
ErP Heating Label 2.0
ERP 2.3
ErP Heating Label 2.3
ERP 2.5
ErP Heating Label 2.5
INDIV
individual attributes
WEEE
Code
Description
1
Large household appliances
2
Small household appliances
3
IT and telecommunications equipment
4
Consumer equipment and photovoltaic panels
5
Lighting equipment
6
Electrical and electronic tools (with the exception of large-scale stationary industrial tools)
7
Toys, leisure and sports equipment
8
Medical devices (with the exception of all implanted and infected products)
9
Monitoring and control instruments
10
Automatic dispensers
Country Code
ISO 3166-1 alpha-2 codes are two-letter country codes defined in ISO 3166-1, part of the ISO 3166 standard published by the International Organization for Standardization (ISO), to represent countries, dependent territories, and special areas of geographical interest.
FOLGT NOCHChild pages (Children Display) | ||
---|---|---|
|
Der APCMC ist der portugiesische Großhandelsverband mit eigener Produktstammdatenplattform.
Website: https://www.apcmc.pt/
Reiter der Vorlage
header
Spalte
Format
Beschreibung
Anmerkungen
Pflicht
manufacturer_ID
String 35
Manufacturer ID
Serves to uniquely identify the manufacturer. The ID is assigned by the VGH and can be requested there by the respective suppliers.
Yes
manufacturers_name
String 20
Manufacturer short name
Specification of the company name in brief
-
brand_name
String 50
Brand name
Name of the specific brand
-
manufacturer_GLN
String 13
Manufacturer GLN
Companies can use the GLN (Global Location Number) for global identification of the entire company or works description as well as the address.
-
data_delivery_update
Boolean
true/false
Type of data delivery
Specifies whether the data delivery is an update. If the entry is given with "no" it follows that it is a total stock.
Yes
catalogue_name
String 35
Catalogue name
Descriptive name of the data delivery and thus of the catalog
-
data_delivery_country
String 2
code set country
Target country
Indication for which country this data delivery is valid
(one delivery per country is required) (ISO 3166-1 alpha-2 codes)
Yes
data_delivery_language
String 2
code set language
Language
Language of data delivery and in particular of the texts contained therein (ISO 639-1 codes)
Yes
start_of_validity
Date
(DDMMYYYY)
Validity (from) of the catalog of data delivery
The start of validity indicates the date from which the catalog should be valid.
Yes
end_of_validity
Date
(DDMMYYYY)
Validity (until) of the catalog of data delivery
The end of validity indicates when the catalog should be valid in total. If not specified, the validity will be up to a new data delivery
-
article
Spalte
Format
Beschreibung
Anmerkungen
Pflicht
factory_article_number
String 30
Unique article number
Consisting of figures and letters, without spaces and special characters; example: JKS300620112
The factory article number is the central key identifier and is issued to enable unique (re-)identification of an article. It must clearly identify the article across all sub-ranges, catalogues and variants and is issued by the company ex works.
Yes
suppliers_gtin
GTIN
GTIN (EAN) supplier
If the supplier uses GTINs, these should be supplied for all articles.
No
manufacturers_gtin
GTIN
GTIN (EAN) manufacturer
In the case of an item that the supplier purchases from another manufacturer and this manufacturer uses the GTIN, it should be delivered consistently for all items.
-
short_text
String 70
Short text for a clear description of the article
The short text is needed for the most unambiguous description of an article in business processes. This is especially true for the further use of the short text without revision in downstream systems and for example in offers, orders, delivery notes, shops or invoices.
It contains a clear, readable, understandable and product-related description of an article.
Text duplicates should always be avoided.
-
short_text_en
String 70
Short text for a clear description of the article, additional in english
-
alternative_article
String 35
Article number of the alternative article
Alternative articles are articles that resemble the original article and can be used in its place. Alternative articles must therefore be available in the product range.
-
discontinuation_date
Date
(DDMMYYYY)
Date of discontinuation
Specification of an expiry date
-
follow-up_article_number_1
String 30
Article number of the first follow-up article
If there is a follow-up article for a discontinued product, this will be marked accordingly and the article number of the successor article will be required. If required, up to three follow-up articles can be specified. Follow-up articles must also be present in the assortment.
-
follow-up_article_number_2
String 30
Article number of the second follow-up article
-
follow-up_article_number_3
String 30
Article number of the third follow-up article
-
deep_link_URL
String 200
Specification of deep link URL
The specification of a deep link (URL) is an addition and links to the corresponding web page of the supplier where further information about the article may be found.
Note that a system modification will also entail an update of the data sets.
-
energy_efficiency_category
Code set
Energy efficiency class
Specification of an energy efficiency category from A+++ to G in accordance with the EU regulation
Energy efficiency is a measure of the energy a product requires. It is stated on the energy label.
When the article is subject to the ERP (Energy-Related Product) directive and possesses an energy efficiency class, specification of the following information is recommended in the interests of enhanced data quality.
Specification of an energy efficiency category requires an additional datasheet and a label as a document.
-
series
String 50
Article series
Series name of the article if applicable
-
variation
String 50
Article variation
Subtype of the article within the series name if applicable
-
factory_list_price_value
Decimal 18,2
Factory list price of the supplier
The specification 0 of a factory list price is inadmissible
Yes
factory_list_price_currency
Code set
Currency
Specification of currency in which the price is stated
Yes
factory_list_price_basis
Integer 9
Quantity of the article on which the price is based
Yes
factory_list_price_price_quantityunit
Code set
Units of measure
Unit of quantity of the article on which the price is based
Yes
value_added_tax
Decimal 2,2
VAT rate of the article
VAT of the article in percent
No
RRP_price_value
Decimal 18,2
Suggested retail price
-
RRP_currency
Code set
Currency
Specification of currency in which price is stated
If an RRP is used, specification of the currency is mandatory.
Conditional
RRP_price_basis
Integer 9
Quantity of the article on which the price is based
If an RRP is used, specification of the price basis is mandatory.
Conditional
RRP_quantityunit
Code set
Units of measure
Unit of quantity of the article on which the price is based e.g.: piece, set, litre, kilogramme
If an RRP is used, specification of the price quantity unit is mandatory.
Conditional
commodity_group_ID
String 3
ID of commodity group
The commodity group assigns the article to a specific group in the context of the usage
-
commodity_group_description
String 40
description of commodity group
Conditional
product_group_ID
String 10
ID of product group
The product group organizes the article in terms of, for example, brand names, series names, or model names. The product group is not mandatory if a net price is used.
Conditional
product_group_description
String 40
description of product group
Conditional
discount_group_ID
String 4
ID of discount group
Discount groups allow articles to be assigned possible conditions. Thereby only one grouping and no concrete information or values are transmitted. The discount group is not mandatory if a net price is used.
Conditional
discount_group_description
String 40
description of discount group
Conditional
bonus_group_ID
String 35
ID of bonus group
Bonus groups allow articles to be assigned possible conditions. Thereby only one grouping and no concrete information or values are transmitted
-
bonus_group_description
String 40
description of bonus group
Conditional
measure_A
Decimal 16,3
Dimension A of packaged basic article incl. packaging
-
measure_A_unit
Code set
Units of measure
Conditional
measure_B
Decimal 16,3
Dimension B of packaged basic article incl. packaging
-
measure_B_unit
Code set
Units of measure
Conditional
measure_C
Decimal 16,3
Dimension C of packaged basic article incl. packaging
-
measure_C_unit
Code set
Units of measure
Conditional
weight
Decimal 18,3
Specification of weight of packaged basic article incl. packaging
-
weight_unit
Code set
Units of measure
Conditional
weight_net
Decimal 18,3
Specification of weight of basic article
-
weight_net_unit
Code set
Units of measure
Conditional
packaging_quantity
Integer 8
Number of packages
Indication of the quantity of packages that make up the basic article
-
min_order_quantity
Decimal 15,3
Minimum order quantity
The minimum order quantity of an item includes the smallest orderable quantity of an item
Yes
min_order_unit
Code set
Units of measure
Minimum order unit
Unit of the smallest orderable quantity of an item. The unit of the basic article is equal to the minimum order unit
Yes
commodity_number
Integer 8
Commodity code
Commodity code required for customs (import / export) and Intrastat reporting
No
country_of_origin
Code set
Country
Country of origin
The country in which the article was produced or the last essential part of the processing was performed
Yes
standard_delivery_period
Integer 8
Standard delivery time in working days
Indication of an average delivery time of the article, calculated in working days. Basis are the expected days until the goods are in the warehouse of the wholesaler.
Yes
durability_period
Integer 2
Indicate the shelf life in months
Specifying a shelf life is useful for products. Especially if they are limited in their function after a certain time or can no longer be used (eg self-adhesive pipe insulation). The indication 99 means indefinitely. If it is used possible value is from 1 up to 99.
-
warranty_period
Integer 3
Period of warranty
Period of guarantee acceptance by the supplier, stated in months
-
hazardous_material
Boolean
Labeling dangerous goods
Dangerous goods must be marked as such
Yes
un_number
String 35
UN number
UN number of the dangerous goods
Conditional
danger_class
String 35
danger class
Specification of danger class
Conditional
carriage_category
Code set
Carriage Category
Carriage category
If an article is classified as hazardous material, additional information about the carriage category is mandatory.
Conditional
reach_label
Codelist
REACH
Labelling REACH-list
Products containing substances of very high concern (SVHC) according to the REACH Regulation must be labeled as such
Yes
reach_list_date
Date
(DDMMYYYY)
Date of REACH list
If the REACH label field is marked with true or false, this is mandatory.
Conditional
rohs_
Boolean
Conformity RoHS
EU Directive 2011/65 / EU restricts the use of certain hazardous substances in electrical and electronic equipment. It regulates the use and marketing of hazardous substances in electrical appliances and electronic components. Both guidelines are unofficially abbreviated RoHS (Restriction of hazardous substances).
-
component_elec
Boolean
Electrical components
Article contains electrical / electronic components
-
component_rigid
Boolean
Rigid components
Article contains rigid components longer than 50 cm
-
battery
Boolean
Included battery
Article contains an included battery
-
battery_weight
Decimal 18,3
Weight of the included battery
If an item contains a battery, the weight of that item must be specified in kg
Conditional
weee_category
Code set WEEE
Category WEEE
Specification of WEEE category (Waste Electrical and Electronic Equipment), if applicable
-
packaging_unit_1_packaging_type
Code set
Package kind
Definition of the type of packaging of packaging unit
When packaging units are defined, specification of the packaging type is
Optional
packaging_unit_1_quantity
Decimal 18,3
Number of basic articles included in packaging unit
If packaging units for articles are deposited, the indication of the respective quantity is
Conditional
packaging_unit_1_GTIN
GTIN Format
GTIN for packaging unit
-
packaging_unit_1_measure_A
Decimal 18,3
Dimension A of packaging unit
-
packaging_unit_1_measure_A_unit
Code set
Units of measure
Unit of dimension A of packaging unit
Conditional
packaging_unit_1_measure_B
Decimal 18,3
Dimension B of packaging unit
-
packaging_unit_1_measure_B_unit
Code set
Units of measure
Unit of dimension B of packaging unit
Conditional
packaging_unit_1_measure_C
Decimal 18,3
Dimension C of packaging unit
-
packaging_unit_1_measure_C_unit
Code set
Units of measure
Unit of dimension C of packaging unit
Conditional
packaging_unit_1_weight
Decimal 18,3
Weight of packaging unit
-
packaging_unit_1_weight_unit
Code set
Units of measure
Unit of weight of packaging unit
Conditional
packaging_unit_2_packaging_type
Code set
Package kind
Definition of the type of packaging of packaging unit
Optional
packaging_unit_2_quantity
Decimal 18,3
Number of basic articles included in packaging unit
Conditional
packaging_unit_2_GTIN
GTIN Format
GTIN for packaging unit
-
packaging_unit_2_measure_A
Decimal 18,3
Dimension A of packaging unit
-
packaging_unit_2_measure_A_unit
Code set
Units of measure
Unit of dimension A of packaging unit
Conditional
packaging_unit_2_measure_B
Decimal 18,3
Dimension B of packaging unit
-
packaging_unit_2_measure_B_unit
Code set
Units of measure
Unit of dimension B of packaging unit
Conditional
packaging_unit_2_measure_C
Decimal 18,3
Dimension C of packaging unit
-
packaging_unit_2_measure_C_unit
Code set
Units of measure
Unit of dimension C of packaging unit
Conditional
packaging_unit_2_weight
Decimal 18,3
Weight of packaging unit
-
packaging_unit_2_weight_unit
Code set
Units of measure
Unit of weight of packaging unit
Conditional
packaging_unit_3_packaging_type
Code set
Package kind
Definition of the type of packaging of packaging unit
Optional
packaging_unit_3_quantity
Decimal 18,3
Number of basic articles included in packaging unit
Conditional
packaging_unit_3_GTIN
GTIN Format
GTIN for packaging unit
-
packaging_unit_3_measure_A
Decimal 18,3
Dimension A of packaging unit
-
packaging_unit_3_measure_A_unit
Code set
Units of measure
Unit of dimension A of packaging unit
Conditional
packaging_unit_3_measure_B
Decimal 18,3
Dimension B of packaging unit
-
packaging_unit_3_measure_B_unit
Code set
Units of measure
Unit of dimension B of packaging unit
Conditional
packaging_unit_3_measure_C
Decimal 18,3
Dimension C of packaging unit
-
packaging_unit_3_measure_C_unit
Code set
Units of measure
Unit of dimension C of packaging unit
Conditional
packaging_unit_3_weight
Decimal 18,3
Weight of packaging unit
-
packaging_unit_3_weight_unit
Code set
Units of measure
Unit of weight of packaging unit
Conditional
packaging_unit_4_packaging_type
Code set
Package kind
Definition of the type of packaging of packaging unit
Optional
packaging_unit_4_quantity
Decimal 18,3
Number of basic articles included in packaging unit
Conditional
packaging_unit_4_GTIN
GTIN Format
GTIN for packaging unit
-
packaging_unit_4_measure_A
Decimal 18,3
Dimension A of packaging unit
-
packaging_unit_4_measure_A_unit
Code set
Units of measure
Unit of dimension A of packaging unit
Conditional
packaging_unit_4_measure_B
Decimal 18,3
Dimension B of packaging unit
-
packaging_unit_4_measure_B_unit
Code set
Units of measure
Unit of dimension B of packaging unit
Conditional
packaging_unit_4_measure_C
Decimal 18,3
Dimension C of packaging unit
--
packaging_unit_4_measure_C_unit
Code set
Units of measure
Unit of dimension C of packaging unit
Conditional
packaging_unit_4_weight
Decimal 18,3
Weight of packaging unit
packaging_unit_4_weight_unit
Code set
Units of measure
Unit of weight of packaging unit
Conditional
packaging_unit_5_packaging_type
Code set
Package kind
Definition of the type of packaging of packaging unit
Optional
packaging_unit_5_quantity
Decimal 18,3
Number of basic articles included in packaging unit
Conditional
packaging_unit_5_GTIN
GTIN Format
GTIN for packaging unit
-
packaging_unit_5_measure_A
Decimal 18,3
Dimension A of packaging unit
-
packaging_unit_5_measure_A_unit
Code set
Units of measure
Unit of dimension A of packaging unit
Conditional
packaging_unit_5_measure_B
Decimal 18,3
Dimension B of packaging unit
--
packaging_unit_5_measure_B_unit
Code set
Units of measure
Unit of dimension B of packaging unit
Conditional
packaging_unit_5_measure_C
Decimal 18,3
Dimension C of packaging unit
packaging_unit_5_measure_C_unit
Code set
Units of measure
Unit of dimension C of packaging unit
Conditional
packaging_unit_5_weight
Decimal 18,3
Weight of packaging unit
-
packaging_unit_5_weight_unit
Code set
Units of measure
Unit of weight of packaging unit
Conditional
document_allocations
Spalte
Typ
Beschreibung
Anmerkungen
Pflicht
factory_article_number
String 30
Unique article number
Consisting of figures and letters, without spaces and special characters; example: JKS300620112
Yes
document
String 35
Name of the document file
Yes
document_url
String 200
URL of document
The specification of a link (URL) corresponding to web page for download document.
-
document_type
Code set
Document type
Specification of document type
If a document is assigned to an article, the specification of the document type is obligatory, as well as the other information that is marked as a conditional obligation.
Yes
image_use
Code set
Picture use
Categorization as web image or print image (only for images)
When an image is assigned to an article, image usage is “web” or “print”.
Conditional
substitute
Boolean
Specification whether the article shown corresponds to the article or is a substitute
When a web image is assigned to an article, specification of the Substitute_ID is mandatory.
Conditional
document_description
String 40
description of content of allocated document
-
document_sort_sequence
Integer 3
Specification of a sequence for multiple documents
-
text
Spalte
Typ
Beschreibung
Anmerkungen
Pflicht
factory_article_number
String 30
Unique article number
Consisting of figures and letters, without spaces and special characters; example: JKS300620112
Yes
article_short_description
String 256
Brief description
Description of the article
-
article_description
String 10000
Description
Description of the technical characteristics of an article. Within the text it is possible to specify formatting. Please consider the format requirements – formatted continuous text (5.)
-
marketing_description
String 10000
Marketing description
User-oriented description of an article. Within the text it is possible to specify formatting. Please consider the format requirements – formatted continuous text (5.)
-
application_description
String 512
Application description
Notes on processing techniques. Within the text it is possible to specify formatting. Please consider the format requirements – formatted continuous text (5.)
-
attributes
Spalte
Typ
Beschreibung
Anmerkungen
Pflicht
factory_article_number
String 30
Unique article number
Consisting of figures and letters, without spaces and special characters; example: JKS300620112
Yes
attribute_system
Code set
Attribute system
Information on which system (ETIM, Heating Label, etc.) the attribute is based on. When table attributes are filled, the specification of the system is mandatory
Information on which system (ETIM, Heating Label, etc.) the attribute is based on. When table attributes are filled, the specification of the system is mandatory
Yes
attribute_class
String 60
Depending on the system, a free class or with ETIM the ClassID. If table attributes are filled, the specification of the class is mandatory
Depending on the system, a free class or with ETIM the ClassID. If table attributes are filled, the specification of the class is mandatory
-
attribute_feature
String 60
Depending on the system, a free attribute of the attribute or with ETIM AttributeID
Depending on the system, a free attribute of the attribute or with ETIM AttributeID
Yes
attribute_value
String 60
Depending on the system, a free attribute of the attribute or with ETIM ValueID
Depending on the system, a free attribute of the attribute or with ETIM ValueID
Yes
attribute_value2
String 60
Depending on the system, a free attribute of the attribute or with ETIM ValueID
Depending on the system, a free attribute of the attribute or with ETIM ValueID
-
attribute_unit
String 60
Depending on the system and the value, the unit of value
Depending on the system and the value, the unit of value
-
ITEK steht hier als Ansprechpartner über die gewohnten Kanäle zur Verfügung.