1. What do I have to do to list my products with HEIZUNGSlabel?
If you are a manufacturer and wish to list your products with HEIZUNGSlabel you can conclude a user contract with us. You will find the contract at http://heizungslabel.de under “Infos für Hersteller”. Once we have received the contract, we will provide you with manufacturers’ login-in details. After logging in you can enter all relevant products along with the values relevant to labelling into an Excel spreadsheet. You may then publish this list and your products will appear on the platform.
2. How do I upload a file?
Go to http://www.heating-label.de . You will find the Log-In on top of the page on the right hand side.
After successfully logging in, click on the menu item ‘Datenpflege’ and then the subitem ‘Upload’. This will direct you to the upload page. Here you will find the button ‘durchsuchen’ which you can use to search through your files.
3. In what format can I upload files?
You may only upload Excel files or a Zip file with PDF documents.
Please ensure that the uploaded files have the correct endings (.pdf).
4. Do I have to use the Excel template provided by you?
Please always use the most recent Excel template from the upload page. Do not delete or move any table sheets or columns! Any templates sent via email in advance are for demonstration purposes only and may not be the most recent version.
5. Where can I find the Excel template?
You will find the template at: www. http://Heating-label.de .
6. Is it possible to upload the data in several individual EXCEL files?
No. All article data must be entered into ONE Excel file. In this file, one row in the spreadsheet is allocated to each article. The advantage of listing all articles in one file is that they will not be mixed with the data that already exists on the server. This allows for a simpler and more transparent process because the data provided in the file always substitutes any preexisting data.
7. Which fiches and labels should I attach at ‘pdf_label_de’ and ‘pdf_fiche_de’?
Pdf_label_de: Label in the format and with the content as specified in EU Regulation 811/2013 and/or 812/2013 Annex III.
Pdf_fiche_de: fiche as specified in EU Regulation 811/2013 and/or 812/2013 Annex IV.
8. Can I obtain sample data for test purposes?
You will find sample data at http://www.heating-label.de after registration as a manufacturer (supplier).
9. Are there some articles that have more than one energy efficiency class?
Yes, for combination units and packages on the basis of a combination unit there is one energy efficiency class each for the heater and hot water functions.
10. What do I need to consider with respect to combination articles such as controls with supplementary sensors or storage with insulation?
If the function as defined in the Regulation can only be achieved only through the combination of several articles and the data cannot be associated with one unit individually, the combination of articles must be provided under a separate number (e.g. article set).
(See also examples of illustrations!)
11. Is it possible to provide more than one storage unit in the case of solar systems?
No. The existing EU Regulation does NOT provide for this.
12. Can I provide more than one email address?
It is not possible to provide more than one email address.
13. Can I change the name of a supplier for which an entry has already been created?
The supplier ID cannot be changed because it is used for the storage of all data. You can change all other data after login in the admin area. To do this, follow the link ‘Account bearbeiten’ in the upper right-hand corner after you login.
14. Where can I find information on interfaces?
Interface single units (The interface is freely accessible and no login details are required.)
The enquiry regarding fiches and labels for single units is carried out as a SOAP webservice.
WSDL: http://www.heatinglabel.de/ErPSoapServer/Soap_Service.php?wsdl
Endpoint: http://www.heizungslabel.de/ErPSoapServer/Soap_Service.php
Interface packages (IDS connect)
URL: http://www.heatinglabel.de/VerbundAnlagen
15. Where can I obtain an error log?
You have provided an email address for the platform. After processing your data, a log was sent to that address detailing the errors. Please check the correct spelling of your email address. After login, you can access your profile via the link ‘Account bearbeiten’ (upper right-hand corner).
16. I’m having difficulties with my file names. Which characters are permitted?
‘0-9’, ‘a-z’, ‘A-Z’, ‘_’,’-‘
Please pay attention to SPACES and DIACRITICAL MARKS. They are NOT permitted!
17. My login failed, what is the reason for this?
Please check that your password was entered correctly.
18. I forgot my password, what should I do?
You can request a new password on the login page.
19. Will the collector efficiency be calculated?
The collector efficiency is required for the calculation of the solar contribution and will be collected for all collectors by the suppliers.
20. Do I need a test account for the interfaces?
No. Both the platform ‘Heizungslabel’ and the interfaces are publicly accessible.
21. First I received a mail with an error log, then without an error log and then the data became available for release. What happened? The portal says processed articles = 0. What is wrong?
You have probably uploaded two files:
Produktdaten.xlsx was processed with errors. You received an error log for this.
Dokumente.zip was processed without errors. As a result, the data was reviewed, resulting in no errors.
22. Can I view the access statistics on my data?
No, we do not maintain supplier-related statistics.
23. Under which conditions should the collector efficiency be provided?
‘Collector efficiency’ as defined by the Regulation means the efficiency of the solar collector at a temperature difference between the solar collector and the surrounding air of 40 K and a global solar irradiance of 1000 W/m2, expressed in %.
24. In which nomenclature do I have to provide the company name? Including the legal form etc.?
In order to ensure traceability, the manufacturer has to provide its name, its registered trade name or its registered trade mark (see Decision (EG) 768/2008 Art. R2 (6)).
25. Is it possible to provide a separate webservice for package analysis that visualises the result ‘nicht’ in the browser?
This is not possible at the moment.
26. What do I do in the case of custom-made products?
As a general rule, custom-made products also fall under the scope of the Regulation and thus the consumption labelling obligation.
27. How should I describe products?
The product descriptions should correspond to the descriptions in the article master data.
28. What is a GTIN?
The GTIN is the successor of the EAN code. If possible, please always provide the GTIN number because it enables the identification of and search for articles.
29. Where can I get the GTIN number?
The GTIN is provided by the registry of products: GS1, (http://gs1-germany.de or http://gs1.org ).
30. In what format should the product type be provided?
In accordance with the code list.
31. Is there prioritisation of article identification?
The industry provides one article number for all articles.
The GTIN (formerly EAN) may be provided in addition.
The alternative use of the GTIN is implemented in the interfaces.
However, only articles that have a GTIN can be identified.
All articles are recognised via the supplier ID and article number.
32. Can I request an additional error log in the system?
No, error logs are not saved on the platform.
33. Why did I receive error reports after uploading my product data?
The file and/or data do not comply with the prescribed EXCEL structure.
34. Which formats are permitted for labels and fiches?
Labels and fiches must be provided in PDF format.
35. Must the files be uploaded too?
Yes, all documents referred to in the article data must be uploaded in the system.
36. Do I have to be a member of VdZ to be able to use the platform?
No, the platform is freely available to the entire market.
37. Can I use articles for which entries have been created manually again without creating entries for them again?
No. Articles for which entries have been created manually will be available only at the current calculation.
38. Why is the button for the creation of the PDF files inactive?
Have you filled in all mandatory fields? Please pay particular attention to the field ‘ausführender Handwerksbetrieb’ in the upper left-hand corner. This field must always be filled in for the creation of the PDF file.
39. Is it necessary to provide the consumption labelling documents in the case of bids? (Bids are offers for an invitation to tender.)
Yes.
40. Which label applies when a product exists both as a single product and as a package?
When offering a package, only the package label and the supplementary fiche of the package are prescribed. The individual unit’s label must be used only when it is marketed individually.
41. How should the Zip archive be structured for uploading the documents?
The Zip archive must contain the individual files for the label and fiche. They must be without subdirectories.